Virgin Atlantic Reviews

Booked a dream family holiday in 2019 and paid a deposit in January, for flights in July to Disney Florida. Flights were eventually cancelled and we didn’t think we’d get the money back. Virgin Atlantic wrote to us and promised the money would be refunded in the middle of December and when we opened up our statement today, it has been refunded in full making a credit on our credit card balance ! What a great start to the New Year! We will definitely book with Virgin again when it’s safe to travel. It took a long time but we got all out money back. Thank you! Good luck to everyone else waiting, hope it’s sorted out soon for you all!

A MEMORABLE FLYING EXPERIENCE WITH VIRGIN ATLANTIC

My wife and I flew Upper Class on Virgin Atlantic flight VS303 on 5th December 2020, from New Delhi to London, United Kingdom.

After a gap of many years, we were switching over to flying Virgin Atlantic from a rival airline not knowing what to expect. This change turned out to a blessing-in-disguise in many ways.

The aircraft looked fairly new and inside, the clean looking cabin set a positive tone to the mood, before our long journey. But most importantly, for a long flight of over 9 hours, we were looking forward to a professional and caring in-flight service.

In our case, the in-flight cabin service turned out to be excellent, thanks to the attending crew taking care of the passengers. In this context, a special word of appreciation and thanks goes out to the two members of the cabin crew, Resham Gupta and Tarunjeet Midha. Throughout the course of the fight, they were on their toes and regularly checking up if we required anything.

Night flights often take the smile off the face of the serving crew, but in the case of these two aforementioned crew members, that was not the case and they were extremely polite. We appreciate their warmth and care. thus, making our flying most enjoyable and comfortable. The other cabin crew, whose names I am unaware of, deserve our thanks too.

An experience of the kind we had makes it compelling to keep flying Virgin Atlantic in the future as well. We truly enjoyed our journey due to the hospitality we were accorded, and also the choice of food offered by the airline.

Virgin Atlantic, keep up the good work!
From your new passengers,

Sunita Anand and Sunil Anand

Tried to help as much as they could with Southall Travel issues, but they could not get to them as they refused to Contact airline, will book direct next time, they are great for service and have dealt with my issues very fast in the past, just a shame the prices on their website forced me to use a Agent, I suppose you have to experience the worst to see the best!

Flew to NY recently with Virgin and was pleasantly surprised. Very lovely staff, great meals and care. Their check in service was not the best but overall happy to recommend